1. Introduction
Fos TV ("Fos TV", "we", "us", or "our") operates the website at https://fostv.io and provides a premium IPTV streaming subscription delivered through the CatchonTV branded application on supported Android, Fire OS, and Android TV devices (the "Service"). We are committed to protecting the privacy of every visitor, trial user, and paying subscriber. This Privacy Policy describes the categories of personal data we process, the lawful bases on which we rely, the purposes for which we use that data, the third parties with whom we share it, and the choices and rights available to you.
By using the Service, by submitting a free-trial request, by completing a checkout, or by contacting our support team, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the Service. For all privacy-related questions or requests, please write to us at help@catchontv1.email.
2. Information We Collect
We collect personal data in three ways: information you provide to us directly, information collected automatically when you interact with the Service, and information received from limited third-party sources such as payment processors. We aim to collect only what is necessary to deliver the Service, fulfil our legal obligations, and improve your experience.
Information you provide directly includes your first and last name, email address, WhatsApp or mobile number, the plan you choose, the device(s) you intend to use, and any free-text messages you send through our forms. If you make a purchase, our payment processor collects billing details on our behalf; we do not store full card numbers or CVV codes on our own servers.
Information collected automatically includes technical data such as your IP address, approximate geographic location, browser type and version, operating system, referring URL, pages viewed on fostv.io, the date and time of each visit, and basic interaction events. When you use the Fos TV app, we may also record anonymised playback diagnostics such as buffering events or stream-error codes, which help us identify outages and improve quality of service.
Information from third parties may include fraud-prevention signals from our payment vendors, deliverability data from our transactional email provider, and aggregated analytics from our hosting and CDN partners. We do not buy personal data from data brokers.
3. How We Use Your Information
We use the personal data described above for the following purposes, each of which has a clear lawful basis under Article 6 of the GDPR and, where applicable, a corresponding business purpose under the CCPA.
- To provide the Service — creating your account, activating your 24-hour free trial, delivering subscription credentials, and supporting playback on your device. Lawful basis: performance of a contract.
- To process payments — sharing limited billing details with our payment processor so that your purchase can be authorised, settled, refunded, or disputed. Lawful basis: performance of a contract and compliance with legal obligations.
- To communicate with you — replying to your support tickets, sending essential service notices (such as renewal reminders or outage alerts), and responding to questions you raise through WhatsApp or email. Lawful basis: performance of a contract and our legitimate interest in supporting customers.
- To improve the Service — analysing aggregated traffic, playback diagnostics, and conversion data so that we can fix bugs, optimise page speed, and refine the channel line-up. Lawful basis: legitimate interests, balanced against your rights.
- To prevent fraud and abuse — detecting suspicious sign-ups, blocking automated bots, and protecting other subscribers from credential-stuffing or chargeback fraud. Lawful basis: legitimate interests and compliance with legal obligations.
- To comply with the law — responding to lawful requests from regulators, courts, or law-enforcement bodies, and meeting our obligations under tax, consumer-protection, and anti-money-laundering legislation. Lawful basis: legal obligation.
We do not sell your personal data, and we do not "share" it for cross-context behavioural advertising as those terms are defined under the CCPA/CPRA. We also do not use your data for automated decision-making that produces legal or similarly significant effects.
4. Cookies and Tracking
Our website uses a small number of cookies and similar technologies (local storage, pixel tags) to keep the site working and to understand how it is used. Strictly necessary cookies remember your consent choices, secure form submissions against CSRF, and allow the checkout flow to function. Functional cookies remember non-essential preferences such as the last plan you viewed. Analytics cookies, set only after you opt in where required by law, give us aggregated statistics about page popularity and conversion funnels.
You can manage cookies through your browser settings at any time. Most browsers let you block or delete cookies, browse in private mode, or receive a warning before a cookie is set. Please note that disabling strictly necessary cookies may prevent parts of the Service from working correctly, including the free-trial and checkout forms.
5. Data Sharing and Third Parties
We share personal data only with carefully selected service providers ("processors") who help us run the Service, and only to the extent each provider needs in order to perform its task. Every processor is bound by a written data-processing agreement that requires them to keep your data confidential and apply appropriate security measures.
The categories of recipients include cloud hosting and content-delivery providers, database and authentication providers, transactional email and WhatsApp messaging providers, payment processors, fraud-prevention and bot-mitigation vendors, and customer-support tooling. We may also disclose personal data to professional advisers, to a successor entity in connection with a corporate transaction, or to government bodies when compelled by valid legal process.
6. Data Security
We apply industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These safeguards include TLS encryption in transit, encryption at rest for sensitive fields, hashed and salted credentials, strict role-based access control, principle-of-least-privilege provisioning, mandatory two-factor authentication for staff, network segmentation, automated vulnerability scanning, and regular backups stored in geographically separate locations.
No method of transmission over the internet or method of electronic storage is one hundred percent secure, and we cannot guarantee absolute security. If we ever become aware of a personal-data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within seventy-two hours where required by law, and we will inform affected individuals without undue delay.
7. International Transfers
Fos TV is a globally distributed service. Personal data we collect may be stored and processed in countries outside your country of residence, including the United States, the European Economic Area, and the United Kingdom. Whenever we transfer personal data out of the EEA or the UK to a country that has not been recognised as offering an adequate level of protection, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent mechanisms, supplemented by additional technical measures where the receiving jurisdiction so requires.
You may request a copy of the transfer safeguards in place for a specific recipient by writing to help@catchontv1.email.
8. Your Rights (GDPR + CCPA)
Depending on where you live, you may exercise some or all of the following rights with respect to the personal data we hold about you. We honour these rights regardless of your location, subject to verification of your identity and to applicable legal exceptions.
- Right to access / right to know — request confirmation of whether we process your personal data and obtain a copy together with information about the categories, sources, purposes, and recipients.
- Right to rectification / correction — request that inaccurate or incomplete personal data be corrected or completed.
- Right to erasure / deletion — request that we delete personal data we no longer need, subject to retention obligations under tax, accounting, or other law.
- Right to restriction — request that we limit the processing of your personal data in defined circumstances, for example while we verify the accuracy of contested data.
- Right to data portability — receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
- Right to object — object to processing based on our legitimate interests, including any profiling, on grounds relating to your particular situation.
- Right to opt out of sale or sharing — although Fos TV does not sell or share your personal data as those terms are defined under the CCPA/CPRA, California residents may still submit a verifiable opt-out request and we will honour it.
- Right to non-discrimination — California residents will not receive a degraded service for exercising any CCPA right.
- Right to limit use of sensitive personal information — California residents may direct us to limit the use of any sensitive personal information to that which is necessary to provide the Service.
- Right to withdraw consent — where we rely on consent (for example, optional analytics cookies), you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint — submit a complaint to your local data-protection authority, such as the ICO in the United Kingdom, the CNIL in France, or the California Privacy Protection Agency.
To exercise any right, please email help@catchontv1.email from the address associated with your Fos TV account. We will respond within one month for GDPR requests and within forty-five days for CCPA requests, with one possible extension where the request is complex. You may authorise an agent to submit a request on your behalf; we will require written proof of authorisation.
9. Children's Privacy
Fos TV is intended for adults aged eighteen and over. We do not knowingly collect personal data from children under sixteen, and we do not direct the Service to children. If you are a parent or guardian and believe your child has provided us with personal data, please contact help@catchontv1.email and we will delete the data and close any associated account.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the technologies we use, or in legal and regulatory requirements. When we make a material change, we will revise the "Last updated" date at the top of this page and, where appropriate, send a notice by email or display a prominent banner on the website. Your continued use of the Service after a revised policy takes effect constitutes your acknowledgement of the changes. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, about how we handle your personal data, or about any of the rights described above, please contact our privacy team at help@catchontv1.email. We respond to every privacy enquiry within one business day and will guide you through any verification steps that may be required to action your request.